WELCOME TO CISALPINA GERMANY - Cisalpina Tours is the leading Italian travel management company in the business travel sector. On the market for more than 50 years, today it is one of the most important companies in this sector. It is part of the MSC Group, the world leader in maritime transportation, the third largest in the cruise sector, with over 150,000 employees in 155 countries.
In over 50 years of activity, Cisalpina Tours has distinguished itself on the market as an efficient, innovative and technologically advanced travel management company, able to align its activities with the needs of customers, immediately finding the best solutions and focusing on quality.
RIGHT FOR YOU? Finally, career opportunities in a family environment with group structures. Simply get in touch with us and help shape our growth trajectory at our location in Hamburg as a
Senior Business Travel Manager (m/f/d)
HOW YOU MOVE OUR WORLD
- Management of the Business Travel Manager team
- You handle travel inquiries independently and take care of the entire booking process.
- All aspects of the business trip - flights, train, hotel, rental car or cab - are professionally organized by you.
- Issuing tickets, including rebookings and refunds, is also part of your daily routine.
- You present individual travel options after carefully researching and comparing prices and services - from low-cost to round-the-world trips.
- You take into account all relevant customer data, ensure compliance with travel guidelines and provide information on necessary visas.
- You reliably process emails and inquiries within the agreed service times (SLA).
- You also keep track of more complex projects - such as group bookings or multi-stage travel plans.
- If necessary, you actively offer sensible alternatives that also meet customer requirements.
WHAT YOU BRING TO THE TABLE
- Leadership skills and personal responsibility - you take responsibility, act with foresight and handle stressful situations with confidence, even when the workload is high.
- Sound experience with a GDS (e.g. Amadeus, Sabre, Galileo) is a must - ideally you have knowledge of several systems and are currently actively working with them (at least 4 years of professional experience).
- Very good knowledge of MS Office and Google Docs - you use modern tools confidently in day-to-day business.
- Strong geographical knowledge and very good product knowledge of airlines and worldwide destinations.
- Organizational skills, strong communication skills and a pronounced customer orientation characterize you.
- You like to think "outside the box" and find creative, individual solutions for a wide range of travel needs.
- Your heart beats for the travel industry - you love to inspire people and offer first-class service.
- You keep an eye on world events and understand the impact of current events on travel planning.
- Punctuality and reliability are a matter of course for you.
- You are fluent in English - other languages such as German, Italian or Spanish are a plus.
THAT'S WHAT MSC GIVES YOU
- Flexible working hours: in the form of a flexitime model with a working time account
- Atmosphere: with a large portion of hands-on mentality, you work with us internationally and yet in a family atmosphere
- Office history meets New Work
- Health and environmental benefits: free fitness studio
... and much more.
READY TO BOARD? THEN BECOME PART OF OUR MSC FAMILY
Applying is easy
If we have piqued your interest in this position, then apply today and upload your application documents. As soon as we have received your application, we will get in touch and ideally get to know each other better in an initial online interview! If you have any questions in advance, please contact us at deu-recruiting@msc.com. Our recruiting team will be happy to help you.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.