TUI Cruises GmbH is one of the leading cruise operators in the German-speaking world. The joint venture between TUI AG and the U.S. cruise line Royal Caribbean Cruises Ltd. employs approximately 750 people in Hamburg and Berlin. On board the ships, 136 positions are managed directly by TUI Cruises GmbH. A fleet of seven ships operates under the Mein Schiff® brand. Since the end of 2020, the Hapag-Lloyd Cruises brand, with a fleet of currently five ships, has also been part of TUI Cruises GmbH. The Mein Schiff® fleet offers contemporary vacation cruises in the premium segment (Mein Schiff 1 through Mein Schiff 7, as well as the Mein Schiff Relax). Hapag-Lloyd Cruises is the leading cruise brand in the German-speaking region in the luxury and expedition sectors, with a 130-year history. (MS EUROPA, MS EUROPA 2 & HANSEATIC nature, HANSEATIC inspiration, and HANSEATIC spirit).
TUI Cruises operates one of the most modern and environmentally and climate-friendly fleets worldwide. As part of its sustainable growth strategy, the construction of another new ship is planned by 2026.
TUI Cruises GmbH is seeking, to start as soon as possible and for a fixed term until November 30, 2027, at its Hamburg location, a:
(Junior) Tour Operations Manager
(all genders)
Hamburg | Hybrid | Fixed-term | Full-time 40 | 137953
WHAT YOU CAN EXPECT
- You will be responsible for pre- and post-season preparations and will select shore excursions
- You will also be responsible for data entry in MXP
- Long- and short-term itinerary planning is part of your daily work (including developing the base program or supporting the teams on board)
- You will handle pre- and post-trip preparations, including trip cancellations and changes, as well as processing guest feedback
- You will always keep an eye on product monitoring and quality assurance, initiating appropriate measures as needed, and providing feedback to our agencies
- You will contribute to the development and implementation of new product and marketing strategies, including capacity management
WHAT WE’RE LOOKING FOR
- You have completed vocational training or a degree in maritime shipping or maritime tourism
- You have professional experience in maritime tourism (e.g., shore excursions) or in a comparable role aboard a cruise ship with
- You are distinguished by your geographical knowledge and in-depth familiarity with the typical cruise destinations
- You bring conceptual and analytical thinking skills, as well as an independent, meticulous, structured, deadline- and goal-oriented approach to your work
- Strong organizational skills, a high level of commitment, a sense of responsibility, and the ability to handle pressure are second nature to you
- Business-level proficiency in spoken and written German and English, as well as confidence using MS Office, round out your profile
- You are willing to travel in your new role
- Not a must but desirable: knowledge of MXP
WHAT YOU CAN LOOK FORWARD TO
- A flexible work schedule with two remote work days per week
- Competitive compensation with profit sharing and 30 days of vacation
- Attractive discounts on cruises with our fleet as well as on many other tourism offers
- Subsidies for your public transit pass and your PLUXEE Restaurant Pass
- A modern workspace in a central location, just a “nautical mile” from the main train station
- A contemporary leadership and corporate culture guided by our values of "appreciation, trust, and sustainability"
- Regular feedback and development meetings to specifically support your strengths and professional career
- "voiio" as a strong Employee Assistance Partner by your side
- As well as many other comprehensive social and health benefits (JobRad, in-house gym, parent-child office, corporate fitness partnership with WELLPASS, internal yoga classes, company pension plan, and much more)
We keep the guest in focus every step of the way! Would you like to go the extra mile with us?
We look forward to receiving your application—regardless of your age, gender, nationality, ethnic origin, religion, worldview, sexual orientation, and/or disability.
Please apply exclusively online with your detailed and complete application materials (cover letter, resume, references/certificates).
Do you have questions about TUI Cruises and/or our application process? Visit our careers page you’ll find comprehensive information and FAQs. Or send us an email at hr@tuicruises.com. We’ll get back to you as soon as possible.
Questions about the job?
I’d be happy to answer them online.
Simone Weber
Talent Acquisition
Email: hr@tuicruises.com
Please note: For inquiries only. Applications are accepted exclusively online.