Office Manager, Business Travel Division (m/f/d)
Hybrid | Based in Munich
You are a top expert in the business travel sector with comprehensive, in-depth industry knowledge. With a strong leadership mindset, you passionately lead teams and skillfully bridge the gap between people, optimized processes, and state-of-the-art technology.
If so, we’re offering you the opportunity to take on a key role in our company.
For our corporate services division, we are seeking an experienced leader to serve as Office Manager, Business Travel Division (m/f/d). To ensure close collaboration with the team, clients, and management, we require regular on-site presence at our Munich location.
In this role, you will not only shape the operational success of our business travel division but also actively drive its further development—technically, organizationally, and digitally.
Your Mission
You will assume overall responsibility for our business travel division and create the conditions for excellent customer service, motivated employees, and sustainable growth.
In particular, your responsibilities will include the following tasks:
- Professional and operational leadership of our business travel team
- Responsibility for revenue, budget, and profit targets
- Ensuring the highest standards of service and quality for our customers
- Developing and coaching your employees, as well as actively fostering talent
- Resource and capacity planning
- Management of complex business travel requirements and escalation management
- Analysis, optimization, and digitization of processes
- Further development of our online booking and service solutions
- Collaboration on strategic projects and independent handling of special assignments
- Close collaboration with management, key performers, and major clients
What You Bring to the Table
- A completed degree in the tourism sector with a focus on business travel, or a comparable qualification
- Several years of professional experience in business travel management
- Initial or several years of leadership experience with a proven track record in employee development
- Very good knowledge of Amadeus
- In-depth knowledge of IATA and Deutsche Bahn
- Strong affinity for digital processes, online booking systems, and modern technologies
- Technical understanding and an interest in actively shaping the digital future of business travel management
- Proficiency with MS Office
- Good command of English
- Entrepreneurial mindset, strong decision-making skills, and a hands-on approach
- Strong customer focus and enthusiasm for premium service
- Strong communication skills, reliability, and natural leadership qualities
What You Can Expect from Us
- A leadership position with significant responsibility and creative freedom
- The opportunity to actively help shape the future of a successful business travel company
- Hybrid work and flexible work models
- An experienced, dedicated team with a strong focus on service
- Permanent, full-time position
- Attractive compensation package, including a bonus plan and incentives
- 30 days of vacation
- Personal development and individual coaching
- Regular training and professional development opportunities
- Flat hierarchies and quick decision-making processes
- Modern office infrastructure
- Company bike
- Tax-free benefits card
- Germany Ticket
- Lufthansa City Center Corporate Benefits
- Regular team events
- Support with a potential move to Munich
Who We Are
Lufthansa City Center ALR Business Travel stands for professional business travel services at the highest level. We combine personalized advice with innovative digital solutions and support our clients as a reliable partner in an ever-changing world of mobility.
For this key position, we’re not looking for a mere administrative assistant, but rather someone with leadership skills, professional expertise, and a drive to drive progress.
Do you want to take on responsibility, inspire people, and actively shape the future of business travel? Then we look forward to getting to know you.