We’re looking for you!
… but of course you’ll want to know who your future employer is first, since you’ll be joining our team.
“Vacations in the Best Hands”—Help us create the best time of the year!
For over 100 years, schauinsland-reisen has stood for unforgettable vacation experiences, reliability, and sustainable growth. As one of Germany’s largest tour operators and a successful family-owned business based in Duisburg, we combine tradition with innovation. More than 700 dedicated colleagues work every day to make travel dreams come true.
With us, you can expect not only exciting opportunities in one of the world’s most popular industries, but also quick decision-making processes, a supportive work environment, and long-term career prospects. Together with our own hotels, travel agencies, and investments in airlines and tourism companies, we’re actively shaping the future of travel.
Join our team and help us ensure that our customers know their vacations are in the best hands.
We’re looking for you!
Here are your responsibilities:
- As a knowledgeable point of contact, you’ll respond to customer and travel agency inquiries quickly, courteously, and with a focus on solutions.
- Together with our partners in the destination regions, you’ll ensure a professional and trusting working relationship.
- You’ll handle hotel changes and service disruptions independently and initiate the necessary operational measures.
- You will review, prioritize, and process incoming cases in a timely manner.
- You will handle complaints and billing discrepancies in collaboration with the relevant departments and partners.
- Special cases are also part of your daily routine. Here, you ensure structured operational handling and process the resulting business transactions.
- In addition, you’ll support the continuous optimization of our processes and workflows.
What you should bring to the role:
- A completed vocational training program as a tourism business administrator, travel agent, or a comparable qualification in the tourism industry
- Professional experience in the tourism industry, ideally with a tour operator
- An independent, cost-conscious, and customer-oriented approach to work
- Analytical thinking and a structured approach
- Assertiveness and a confident, professional demeanor
- Friendly and confident communication with internal and external contacts
- Interest in tourism booking systems and technical processes
- Good written and spoken English skills
What you can expect:
- 13. Salary & vacation pay—for a well-stocked travel fund
- 30 days of vacation
- 38.5-hour workweek
- A wellness program for your well-being
- Delicious, discounted meals in the cafeteria—water and coffee are free
- After-work get-togethers, employee events, and company parties—because we celebrate team spirit
- Free parking right at headquarters—no need to search for a spot
- Personalized professional development opportunities
Have we piqued your interest, and would you like to join our team?
Then apply now—we look forward to getting to know you!