Call Center Agent Travel Reservation (m/f/d)
Permanent position, full-time - Rengsdorf, Hybrid
What you can expect:
Do you love helping people plan their dream vacation? Do you like making phone calls and have a knack for service? Then join the team at our subsidiary ProTel Gesellschaft für Kommunikation mbH!
The following exciting tasks await you:
- You will provide travel advice by phone, e-mail and in person
- You accompany our customers from the first inquiry to departure - with convincing advice, professional offer processing and a service-oriented view
- You advise our customers on individual modular trips, dynamic offers and a wide range of travel types - especially cruises and discovery trips
- You support the booking and organization of business trips for colleagues (company service) and VIP guests
- You maintain and edit customer data in the reservation system
- You work on the improvement of the respective processes and the development of an excellent quality and service standard
- You work together with internal specialist departments
- You have contact with partner agencies worldwide
What you should bring with you:
- You have completed a tourism or commercial apprenticeship
- You have at least 5 years of professional experience in telephone customer contact, ideally in tourism
- You have very good knowledge of MS Office; experience with WBS-Blank, Amadeus and Outlook is an advantage
- You have experience in selling dynamic products and individual modular trips and have knowledge of corporate services or booking business trips
- You have a high level of service orientation and flexibility in dealing with different contact persons as well as strong economic and commercial thinking
- Very good communication skills, the ability to work in a team, organizational talent and a friendly telephone manner round off your profile
What you can look forward to:
- Flexible working hours: We value work-life balance with 30 vacation days, flexible working hours and a hybrid working model
- Further development: We offer exciting tasks and continuous development in an organizational culture in which the status quo can also be questioned
- Great working atmosphere: You can expect a great working atmosphere in a relaxed and humorous but also challenging and professional team
- Modern workplace: With us you have a modern workplace in a beautiful location
- Togetherness: You will find a relaxed atmosphere with direct communication, appreciation and regular team events
- Benefits & extras : We offer you a wide range of employee benefits (e.g. JobRad, employee discounts on travel, VWL allowance, company pension scheme)
How to reach us:
We look forward to hearing from you!
Contact person: Julia Jäger
Phone: 0 26 34/960 11 36
About us
At Berge & Meer - Germany's leading direct travel provider - you can look forward to varied tasks and exciting challenges with a feel-good character. Work with us in a committed team in a friendly and motivating atmosphere.
Apply now! Become an experience maker and fulfill the most beautiful vacation dreams of your customers with curiosity and a spirit of discovery. We look forward to getting to know you!