Aussie Specialist Program Trainer – Germany
Germany – Frankfurt – 3 Office Days and 2 Days Working from Home
At Tourism Australia, we know & love this land. We also know our people are our strength, their different experiences and backgrounds are the key to Tourism Australia’s success. Every day we share our passion with the world, sharing the story of Australia and our 65,000 years of Aboriginal and Torres Strait Islander cultures. We are just as passionate about creating an incredible culture at Tourism Australia, recognizing and supporting the individuality of our people, in an environment where we learn and grow together.
Frankfurt based, 18-month maternity leave cover fixed term contract
About the role
To help cement Australia’s strong position as a prime leisure destination we’re looking for a dynamic and friendly individual to join the team in Frankfurt, Germany in a temporary, full-time 18-month maternity leave coverage role as Aussie Specialist Program Trainer to help represent and market one of the most beautiful countries in the world… Australia!
Tourism Australia recognizes the important role that front line travel sellers play in bringing visitors to Australia. The Aussie Specialist Program is the interactive online training platform Tourism Australia uses to educate, update and motivate front line sales agents to sell Australia.
You will be responsible for delivering and achieving the following:
- Develop and deliver innovative and interactive training presentations to achieve agreed targets
- Manage the Webinar program – conduct training or host partners
- Organizing and running events that provide a platform and the opportunity for State and Territory Organizations (STOs) and other partners to train travel agents on their products/regions
- Work with internal teams to develop a training plan including agreed targets for number of trainees, sessions presented, and familiarization trips escorted
- Maintain a rolling training calendar and work with the STOs and internal teams to review core training programs regularly against training plan
- Drive recruitment of new Aussie Specialist agents at events and support engagement of the site by qualified Aussie Specialist agents
- Complete regular summary of key training activities and provide reports on activities and insights from those trained
- Develop client feedback program and oversee qualitative research
- Manage allocated Aussie Specialist budget with guidance from Distribution & Partnerships Manager
- Manage Aussie Specialist Program familiarization (famil) program in collaboration with STOs and Key Distribution Partners
- Work with partners to identify top sellers.
As Tourism Australia is a multinational organization, this role requires the incumbent to have a willingness and availability to travel domestically and occasionally internationally.
About us
Our values are the start of our cultural story. They determine who we are today and who we will be tomorrow. We bring our values to life through the way we behave every day. Our values are:
- We think big and without borders… We have a proud history of doing innovative and ground-breaking work. And we’re not done yet.
- We make each other better… We’re one team. We value diversity and listen to all opinions before aligning on the best way forward, but robust discussion makes our work stronger.
- We do the right thing… We are respectful of communities, cultures, and the earth we all inhabit, and take our responsibility to care for all three seriously.
- We only do work that makes a difference… There’s so much we can do, and want to do, but we focus on the things that will add the most value to our industry.
- We’re obsessed with telling the Australian story… We’re passionate about Australia, her land, nature, people, and culture. And We’re proud of our role in sharing her story with the world.
Tourism Australia is an Equal Opportunity Employer dedicated to providing an inclusive workplace where everyone feels a sense of belonging and connection including those with disabilities. We embrace individuals with diverse backgrounds, perspectives and experiences.
Let’s talk about you
At Tourism Australia, we believe that creating a strong, healthy, and positive culture, is the secret to making extraordinary things happen.
What will set you apart from the crowd & ensure your success in the role? To succeed in this role, your profile will demonstrate the following:
- Excellent Australian destination and product knowledge
- Strong and confident presenting skills with the ability to create and deliver engaging face to face training presentations
- German language skills (written and oral) at mother tongue level and fluency in English (written and oral)
- Savviness in Microsoft office and online training /presentation programs
- Excellent customer service skills with the ability to foster and develop relationships
- Strong negotiation and influencing skills
- Excellent organizational skills along with the ability to solve problems in a positive manner
- A strong desire to travel domestically and internationally
- Ability to manage and reprioritize competing deadlines and priorities, working to short deadlines
- Ability to produce clear and persuasive documents with an ability to tailor content to ensure all documents are audience appropriate.
- Understanding and Knowledge of German Tourism Distribution Landscape is desirable
If this sounds like you, and you are ready to make a significant contribution to Tourism Australia’s operations please apply online.
Your application must include a CV and cover letter addressing the role requirements. You will also be required to complete some initial pre-screening questions. Please contact recruitment@tourism.australia.com if you have any questions.
Applications close Friday, June 20, 2025.
