We are looking for you!
But of course you first want to know who your future employer is, because you will be part of our schauinsland-reisen team.
"Holidays in the best hands" - we'll make sure of that!
An exciting journey that has been going on for more than 100 years, but never gets boring - that's the story of schauinsland-reisen. Dozens of airlines, hundreds of countries, thousands of hotels and thus millions of different vacation options. The tasks at schauinsland-reisen are as varied as the wishes of our customers. For our colorful team we are looking for number crunchers as well as creative minds, all-rounders as well as technical geniuses, career starters as well as specialists.
If you would also like to work with us, we have the following job offer for you:
Complaints management clerk (m/f/d)
These are your tasks:
- You are responsible for the solution-oriented processing of customer complaints after the trip, taking into account internal decision-making guidelines
- You will conduct independent written and telephone correspondence with customers, travel agents and lawyers in connection with customer complaints
- You clarify the facts in close cooperation with the service providers on site and, in the event of justified complaints, you organize the possible recourse with the service providers involved
- You support the sustainable rectification of quality or safety deficiencies
- General administrative tasks are also part of your activities
What you should bring with you:
- You have completed training as a legal and notary assistant (m/f/d) - Experience in the tourism sector is an advantage - Alternatively, you have completed vocational training in tourism or commerce
- Your working style is proactive and responsible
- You are characterized by team-oriented work and flexibility
- Independent work and responsible decision-making are just as natural for you as a customer-oriented and friendly demeanor
- You have very good written and spoken communication skills and your English is business fluent
- We require very good MS Office skills
What can you expect from our team?
Are you looking for a job with responsibility, team spirit and decision-making skills? With us, you can not only advance your area, but also think across departments, contribute ideas and make a tangible difference. Of course, there are also opportunities for further training - we invest in your potential.
Our offices at Duisburg's inner harbor are easily accessible - just 3 minutes from the A59 and a 15-minute walk from the main train station. To start your working day as relaxed as possible, free parking is available on the company premises.
Fresh, varied dishes await you every day in our canteen, including a vegetarian option. Fruit, water and coffee are available free of charge. On our spacious terrace, at the barbecue areas or the table football tables, you can relax during your breaks or chat with colleagues.
Your future job will be associated with personal responsibility, team spirit and a willingness to make decisions, because these are not just buzzwords for us, but a living reality. With us, you will have the opportunity to look beyond your own area of work, think across departments and optimize our work processes with your suggestions and ideas. Targeted further training measures keep you and our team up to date at all times.
We believe that enjoying your work and being successful require the best possible working conditions, which is why you can expect not only an interesting and responsible area of responsibility, but also the latest technology in our bright and friendly offices.
Our locations: Duisburg Inner Harbor or Siegburg Penthouse
Duisburg Inner Harbor
Our company headquarters at Duisburg's inner harbor is easily accessible: You can reach us by car in around 3 minutes from the A59 (Duissern exit) and it takes around 15 minutes to walk from the main train station. There are also excellent public transport connections. Free parking spaces on the company premises ensure a relaxed start to the working day.
In our modern and friendly canteen, you can enjoy a personalized breakfast in the morning and fresh and refined dishes at lunchtime. At least one dish is always vegetarian. Fruit, water and coffee are available free of charge.
Our large outdoor terrace, barbecue areas and table football tables invite you to switch off together and recharge your batteries.
Siegburg Penthouse Offices
In our modern and bright penthouse offices in Siegburg, you can enjoy an inspiring working atmosphere and access to the roof terrace for outdoor breaks.
Our desk-sharing concept offers you maximum flexibility and encourages collaboration.
Thanks to the ideal location of our offices, you can reach us in just three minutes on foot from the Siegburg/Bonn ICE train station. You can also reach us quickly by car via the A3, A59 and A560. Of course, free parking spaces are available.
During your lunch break, you can reach numerous shops and restaurants on foot. Free fruit, water and coffee also offer you a little break from your working day.
Have we made you curious and would you like to become part of our team?
Then apply with your salary expectations and your earliest possible starting date. We look forward to getting to know you!
You can find all information about your entry opportunities with us, other attractive benefits such as vacation pay and 13th salary, company pension scheme and company health insurance as well as flexible and mobile working concepts at careers.schauinsland-reisen.de.
schauinsland-reisen gmbh
Applicant management
Stresemannstraße 80
47051 Duisburg
E-Mail: karriere@schauinsland-reisen.de