The alltours Group with its several thousand employees is one of the largest European tour operators and stands for the principle of high-quality travel at reasonable prices - simply and quickly. We believe that travel broadens perspectives and pursue our ambitious goals with great enthusiasm. We attach great importance to an attractive working environment, a professional and informal working atmosphere and individual development opportunities for each individual.
For our head office in Düsseldorf we are looking for the next possible date for a
Customer consultant in 24h travel service / shift work (m/f/d) - suitable for career changers
alltours head office / full/part-time
Your area of responsibility
- Contact person for our customers with questions about the booked trip and in emergency situations by telephone and e-mail
- Processing of last-minute booking changes on outbound and return flights
- Shift work in alternating shifts: 6:00 a.m. - 2:30 p.m.; 2:00 p.m. - 10:30 p.m.; 10:00 p.m. - 6:30 a.m. (night shifts can be worked from home after training)
- Close cooperation with our flight department and the airlines
- Contact person for the tour guides in the destinations for questions about existing bookings
Your qualifications
- Enjoy telephoning and have good written and spoken communication skills
- Initial experience in telephone and written customer service
- High quality and service orientation
- Reliability and team spirit
Our benefits
- A comprehensive induction in a training course lasting several weeks and personal support during the initial period
- A modern workplace in the heart of Düsseldorf with very good accessibility
- Performance-related remuneration (13.5 salary, additional bonus and special payments)
- Payment of Sunday, public holiday and night bonuses
- free Germany ticket, employee discounts on alltours travel, discounts via corporate benefits
- Further training, sports and health offers
- 30 days' vacation and additional days off for special occasions
- Interesting tasks with varied prospects
Become a part of alltours!
alltours flugreisen gmbh
Personnel Management Head Office
Berger Allee 15
40213 Düsseldorf