e-hoi GmbH

Employee (m/f/d) Customer Relations

Frankfurt am Main
Miscellaneous, Travel consulting, sales, customer service
Full-time
Active since: 15.05.2024
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Employee (m/f/d) Customer Relations

Your tasks:

  • Direct contact person for our customers in the event of a complaint by phone and email until final resolution
  • Processing refunds, reversals or corrections and obtaining feedback from service providers
  • Involvement in the strategic direction of the complaints process and preventive complaint avoidance
  • Working on targeted problem solving and ensuring a continued positive relationship with our customers
  • Processing figures for various quality and complaint reports
  • Processing legal submissions and handling them within the framework of internal decision-making guidelines in coordination with the specialist departments

What you bring with you:

  • ideally professional experience in the tourism, legal or commercial sector with experience in customer service and complaints processing
  • basic legal knowledge in the field of travel/tourism is an advantage
  • fluency in written and spoken German and good basic knowledge of English
  • strong customer orientation, commitment, good self-organization, resilience and accuracy
  • confident in the use of common MS Office applications, e.g. to create simple reports
  • professional expression, especially in written but also in verbal communication
  • the ability to engage positively with our customers in order to strike the right tone even in communicatively challenging situations
  • A high level of care and quality awareness in service and communication with customers
  • courage to make decisions

What we offer you:

  • An open-ended employment contract and responsible tasks right from the start
  • flexible working hours as part of our shift planning
  • Supplements for weekend and public holiday work
  • Long-term development and design opportunities
  • Annual info trips on board our partners
  • Free ticket to Germany and a central connection in the heart of Frankfurt
  • 30 days vacation
  • Regular employee events so that fun is not neglected
  • Free water, coffee and a selection of tea as much as you want
  • discounted gym membership to keep you fit and healthy
  • Tourist travel benefits at attractive conditions for you, your friends and family

Have we piqued your interest?

Then send us your detailed application documents, stating your salary expectations and your earliest possible starting date.

We look forward to receiving your application!

Additional job locations
Frankfurt am Main
Entry date
keine Angabe
Contract tye
Permanent position
Salary
keine Angabe
Employer Info
e-hoi GmbH
Wildunger Str. 6a
60487 Frankfurt am Main
Germany
Germany
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