DERTOUR Deutschland GmbH

Reservations Specialist DERTOUR Deluxe (m/f/d)

Frankfurt
Service & Customer Care, Tour Operator, Travel advice & sales
Full-time
Active since: 11.12.2024

Reservations Specialist
DERTOUR Deluxe (m/f/d)

Job level: Experienced professional
Contract duration: unlimited
Working hours Full-time
Starting date: immediately

Reasons for joining us

  • 30 days vacation
  • Canteen
  • Attractive discounts for employees
  • Vacation and Christmas bonus
  • Flexible working hours
  • Mobile working
  • Job bike
  • Subsidized Germany ticket
  • Training and further education
  • Nationwide fitness and wellness offers
  • 30 days working abroad in the EU

Your tasks

  • Answering inquiries regarding catalog advertisements and specific destination features, travel confirmations, entry requirements, payment modalities, flight bookings
  • Very high proportion of processing special inquiries and specific customer requests
  • Contact person for sales partners, service providers and internal departments
  • Implementation of booking assistance (new bookings, changes and additions, short-term inquiries, cancellations)
  • Dealing with customer, travel agency and destination correspondence
  • Carrying out price breakdowns, name changes and price matching
  • Processing, checking and monitoring destination inquiries, including monitoring deadlines
  • Resubmission control, e.g. for RQ bookings and forwarding service provider information to the customer
  • Processing of goodwill requests
  • Arrival control
  • manual calculation of special requests
  • Processing questions about document dispatch; requesting travel confirmations and documents
  • Competent advice and support with booking inquiries for the DERTOUR Deluxe product range including Deluxe Cruises and flights
  • Communication with service providers in the destinations, mainly in English
  • Customer support in special situations (crises, strikes, natural disasters, etc.)

Your profile

  • Completed training as a tourism clerk or comparable training
  • High level of service and contact willingness
  • Good product knowledge
  • Good knowledge of flights and AMADEUS
  • Good knowledge of common MS Office applications
  • Good knowledge of current internal IT systems
  • Very good knowledge of English
  • Ability to work under pressure, flexibility, commitment, ability to work in a team

Interested?

You can find more information about our company at www.dertouristik.com.

We look forward to receiving your application. If you have any questions, please contact us:

Contact

DERTOUR Germany GmbH

Cecilia Hummel
Phone: +49 2203 42679

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Additional job locations
Frankfurt
Entry date
ab sofort
Contract tye
Permanent position
Salary
No specification
Contact
Cecilia Hummel
Tel.: +49 2203 42679
Employer Info
DERTOUR Deutschland GmbH
Emil-von-Behring-Str. 6
60424 Frankfurt
Germany
Germany


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