Reservations Specialist
DERTOUR Deluxe (m/f/d)
Experienced professional
unlimited
: Full-time
immediately
Reasons for joining us
- 30 days vacation
- Canteen
- Attractive discounts for employees
- Vacation and Christmas bonus
- Flexible working hours
- Mobile working
- Job bike
- Subsidized Germany ticket
- Training and further education
- Nationwide fitness and wellness offers
- 30 days working abroad in the EU
Your tasks
- Answering inquiries regarding catalog advertisements and specific destination features, travel confirmations, entry requirements, payment modalities, flight bookings
- Very high proportion of processing special inquiries and specific customer requests
- Contact person for sales partners, service providers and internal departments
- Implementation of booking assistance (new bookings, changes and additions, short-term inquiries, cancellations)
- Dealing with customer, travel agency and destination correspondence
- Carrying out price breakdowns, name changes and price matching
- Processing, checking and monitoring destination inquiries, including monitoring deadlines
- Resubmission control, e.g. for RQ bookings and forwarding service provider information to the customer
- Processing of goodwill requests
- Arrival control
- manual calculation of special requests
- Processing questions about document dispatch; requesting travel confirmations and documents
- Competent advice and support with booking inquiries for the DERTOUR Deluxe product range including Deluxe Cruises and flights
- Communication with service providers in the destinations, mainly in English
- Customer support in special situations (crises, strikes, natural disasters, etc.)
Your profile
- Completed training as a tourism clerk or comparable training
- High level of service and contact willingness
- Good product knowledge
- Good knowledge of flights and AMADEUS
- Good knowledge of common MS Office applications
- Good knowledge of current internal IT systems
- Very good knowledge of English
- Ability to work under pressure, flexibility, commitment, ability to work in a team
Interested?
You can find more information about our company at www.dertouristik.com.
We look forward to receiving your application. If you have any questions, please contact us:
Contact
DERTOUR Germany GmbH
Cecilia Hummel
Phone: +49 2203 42679