As one of the leading organizers of adventure and study tours, we have been offering our discerning guests cultural and individual access to the respective host country for over 45 years. We focus on quality for our customers' best days and are committed to sustainable tourism.

Our great operations team ensures an unforgettable vacation, from expert advice and booking to the handling of the trip on site.

Supervisor (m/f/d) Operations

WHAT YOU CAN EXPECT

• Manage travel processes: You coordinate the consulting, booking and handling processes to ensure smooth and high-quality support for our customers and partners.
• Ensure quality standards: You pay attention to compliance with operational standards with partners and initiate improvements where necessary.
• Service quality and cost-effectiveness: You ensure that our service meets customer expectations and economic requirements are adhered to.
• Crisis management and communication: In crises, emergencies and complaints, you will be responsible for case coordination and, if necessary, direct communication with customers and service partners.
• Team management support:You prepare staff appraisals, coordinate training and are the contact person for flexitime arrangements.
• Collaboration in day-to-day business: If your day-to-day work allows, you will also lend a hand with operational tasks in the team.

WHAT WE ARE LOOKING FOR

• Have you completed commercial training and have several years of professional experience, ideally in tourism?
• Are you an organizational talent with strong time management skills?
• Do you communicate clearly and confidently, even in challenging situations?
• Are you proactive and willing to actively shape change processes?
• Can you express yourself confidently in written and spoken English?
• Are you not intimidated by technical processes, systems and software applications?
• If you are passionate about travel and want to help create unforgettable vacation experiences, we look forward to getting to know you!

WHAT YOU CAN LOOK FORWARD TO

• A collegial and friendly environment with an informal culture
• Mobile working by arrangement (hybrid)
• Discounted participation in our trips
• Attractive employee discounts for third-party tourism services (e.g. flight, hotel, rental car, etc.)
• Extra annual leave entitlement
• Vacation and Christmas bonus
• Special leave days for special private events
• Flexible working time models
• Job ticket
• Company bicycle
• Fresh fruit and vegetables every week
• Mobile massage
• Comprehensive and individual training opportunities/programs
• Lounge with free WLAN and roof-top sun terrace
• Work where others go on vacation: Kiel and its surroundings have a lot to offer - not only water sports enthusiasts get their money's worth

We look forward to receiving your application, stating your salary expectations and the earliest possible starting date.

We encourage people with disabilities to apply.

We are happy to help with any questions!

Apply now

Gebeco GmbH & Co KG ∙ Holzkoppelweg 19 ∙ 24118 Kiel ∙ Ms. Tanja Jacobi ∙ Phone +494315446295