Teamlead Sales & Service Team (m/f/d)
Your tasks:
- professional and disciplinary management of a selected group of employees in the sales and service team
- Further development and coaching of team members with regard to sales strategies, service quality and digital tools
- Responsibility for achieving KPIs (e.g. conversion, customer satisfaction, response times) and regular reporting
- Quality management and continuous optimization of processes and workflows
- Conducting job interviews and selecting new employees for the team
What you bring with you:
- completed training in tourism or a comparable qualification
- several years of experience in managing a customer service team, ideally in e-commerce and tourism
- strong customer focus, hands-on mentality and leadership skills
- Enthusiasm for digital topics
- very good communication skills and organizational talent
- very good German and good English skills
What we offer you:
- a permanent employment contract and an attractive salary
- the opportunity to work remotely or in our office in Frankfurt am Main
- an interesting workplace in a dynamic team
- responsible tasks right from the start
- independent work on exciting and challenging projects
- long-term development and design opportunities
- free Germany ticket and a central location in the heart of Frankfurt
- 30 days vacation
- regular employee events to ensure that fun is not neglected
- free water, coffee and a selection of tea as much as you want
- EGYM Wellpass to keep you fit and healthy
- Tourist travel benefits at attractive conditions for you, your friends and family
Have we piqued your interest?
Then send us your detailed application documents, stating your salary expectations and your earliest possible starting date.
We look forward to receiving your application!
Apply now
