Lanes & Planes GmbH

Tourism Management Assistant (f/m/d) - Business Travel full-time or part-time

Sales, marketing in tourism, Travel consulting, sales, customer service
Home Office
Active since: 11.06.2024

Your position

Your position
As a Tourism Clerk - Business Travel (m/f/d), you and your colleagues are experts for our customers with all questions, requests and problems in our travel tool. You have the option of working on site in Munich or remotely from another location in Germany and can choose between shift options.

Your day-to-day work

  • As a team member of our support team, you are the telephone contact for (complex) customer inquiries and bookings in the area of flights and other transportation services
  • You will process customer inquiries, bookings, rebookings, cancellations and subsequent or new bookings by phone, chat and email
  • You support our customers with questions & bookings for our Lanes & Planes tool and provide assistance in our system
  • You take over back-office tasks such as creating and changing bookings
  • You are responsible for finding a solution to any inquiries from our customers - no matter how stressful it is
  • You are a trustworthy contact person (m/f/d)
  • for our customers during service hours

  • Projects and additional tasks arouse your curiosity and interest


Service hours:
Your working hours are adapted to your weekly hours. If you work part-time, the shifts are shortened accordingly
Our rosters currently run in three shifts. From Monday to Friday between 07:00 - 20:30, occasional weekend work (with bonuses and additional pay)

Your profile

  • You have completed vocational training in tourism or a comparable degree
  • You have at least 1 year of professional experience in customer service in a B2B environment
  • You have very good knowledge of Amadeus (rebookings, manual transfers and refunds, ticket changers, queue processing) and have already had contact with Farelogix SPRK
  • Ideally you have already worked with some of our project management and communication tools (e.g. Zendesk, Slack, Notion etc.)
  • You have business fluent German and very good written and spoken English skills
  • Customer and service orientation are not just empty phrases for you, but reflect your way of working

Your advantages with us

Would you like to join us in the Lanes & Planes cockpit and take off as a Lanie?
What you can expect from us:

  • We offer you 50% mobile working per week if you have chosen a hybrid working model
  • For 100% remote work, we also offer ergonomic equipment so that you are also optimally equipped ergonomically from home - after the trial period
  • Up to 30 days per calendar year of mobile working in other European countries possible
  • 28 days' vacation per year, which automatically increases at intervals up to 30 days' vacation per year
  • Professional, ergonomic office infrastructure in our modern office with a view of the mountains and Munich's skyline
  • Individual development prospects that suit you
  • An open feedback culture is part of our corporate DNA. With two firmly established feedback meetings per year, we promote regular exchanges as well as comprehensive feedback and development prospects
  • Profit from a variety of benefits such as 10% discount on private travel via our L&P tool
  • Discounted leisure activities with a DRV card after passing your probationary period
  • After your probationary period, receive an additional €30 allowance for a benefit of your choice, be it sports (e.g. Urban Sports Club), job bike, capital-forming benefits, company pension plan or a Germany ticket - you decide!
  • The opportunity to attend an annual offsite event abroad with your team to grow even closer together
  • Creative freedom and active participation in building our company

About us

Are you looking for an exciting new challenge? Are you a real team player? Then we offer you an excellent opportunity to become part of our success story!

Lanes & Planes is the first travel and receipt management solution that truly digitally maps all areas of a business trip end-to-end - from travel booking to billing and beyond. A business travel platform that helps our customers save time, money and nerves. Our team consists of talented and dedicated people with a passion for new technologies and the desire to make B2B travel easier and more convenient.

We look forward to receiving your application to Lanes & Planes.

Your Lanes & Planes Talent Acquisition Team!

Additional job locations
Entry date
keine Angabe
Contract tye
Permanent position
keine Angabe
Employer Info
Lanes & Planes GmbH
Kap West - Friedenheimer Brücke 16
80639 München
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