Tourism Specialist (m/f/d) | Travel Consulting
in the customer center / call center
About the job
As an owner-managed tour operator, we have stood for quality at reasonable prices for our customers since 2010. We employ around 300 colleagues at our company headquarters in Koblenz am Rhein. You can expect varied and exciting activities in a modern workplace, a family-run company with flat hierarchies and room for your ideas.
We are continuing to grow and are therefore looking for professionally competent tourism experts (m/f/d) to join our team from home.
As a "Customer Service Representative (m/f/d)", you will be the first point of contact for all customer inquiries in the customer center. Thanks to your competent advice, our customers are happy to book our travel offers. Do you have a service-oriented mindset, a friendly manner and a sure instinct for dealing with people? Do you keep an overview even in stressful situations and always find the right answer for our customers? Then we would like to get to know you!
Your tasks
- You are responsible for providing competent advice and booking our trips over the phone.
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You are the service-oriented contact person for our customers for all questions and concerns relating to their bookings.
- Telephone customer advice during the service times in the customer center:
Monday to Friday: 08:00 - 19:00
Weekends / public holidays: 10:00 - 19:00
Your profile
- You have completed a tourism/commercial apprenticeship with a focus on tourism or have relevant professional experience in tourism customer service.
- You are characterized by excellent communication skills, can express yourself clearly and comprehensibly and argue convincingly.
- You are extremely service-oriented and have a keen sense for the needs and wishes of our customers.
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You are flexible in terms of time and can work in the customer center within the specified service hours.
- You have a very good command of written and spoken German.
Our benefits
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Supplements of 50% for work on Sundays and public holidays (tax and social security exempt)
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Saturday bonuses of 25 %
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Flexible working time models, 30 days vacation
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Employee discount: discounted vacation trips for you and your family
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Company parties and after-work events for a sense of togetherness beyond the working day
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VWL allowance from the first day of work and above-average support for your company pension scheme
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Corporate benefits with discounts, e.g. on fashion, leisure, technology and mobile phones
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Internal and external training for your personal development