Who are we?
MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travelers each year.
What do we do?
We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services—from hotel accommodations and transfers to excursions, guided tours, and cruise handling.
What do we offer?
At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.
Why join us?
Join an international and multicultural team where you can advance your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry. MTS Globe is an equal opportunity employer.
Job Description
We are looking for an experienced Key Account Manager to join our Commercial team in Palma de Mallorca.
This is a key position responsible for managing and developing our strategic partnerships across the DACH, Benelux, and French source markets, with a particular focus on Germany and the Benelux region.
The successful candidate will bring extensive experience in key account management within the tourism industry, a strong understanding of the main market players and business models in these regions, and solid knowledge of Spanish tourism products and destinations.
The role requires close daily collaboration with our teams in Spain, as well as regular contact with tour operators, clients, and commercial partners across the assigned source markets.
Main responsibilities:
- Manage and further develop relationships with strategic key accounts across the DACH, Benelux, and French markets.
- Manage existing clients, understand their requirements and business models to ensure their needs are met.
- Build and maintain profitable partnerships with clients to drive their continued growth.
- Acquire new clients, clarify their business models, and conduct risk assessments.
- Develop and implement commercial strategies in line with company goals and direction.
- Conduct market research and analysis to create detailed business plans for commercial opportunities (expansion, new business ideas, etc.).
- Collaborate regularly with destination teams in the Balearic Islands, the Canary Islands, and the main coastal areas of mainland Spain.
- Monitor the performance of commercial activities using the existing BI system and prepare reports for senior management and clients.
- Serving as the central point of contact for clients and the organization.
- Preparation of commercial budget and forecast reports on an annual and quarterly basis for the assigned markets.
- Weekly monitoring of sales reports and analysis. Interpreting and implementing necessary actions for clients and the organization.
- Develop key portfolios and identify joint opportunities in collaboration with clients and destinations.
- Prepare, analyze, and interpret competitive reports.
Requirements
- At least 5 years of experience in a commercial, contracting, or product management role.
- Degree in Tourism or Business Administration.
- Experience in contracting, product management, and commercialization.
- Experience in dynamic packaging
- Solid understanding of Spanish tourism destinations and products, particularly sun and beach destinations, including the Balearic Islands, the Canary Islands, and the main coastal areas of mainland Spain.
- Willingness to travel.
- Fluent in English, German, and Spanish; French is a plus.
- Analytical skills and experience working with a data warehouse.
- Understanding of the various source markets and key market players in these regions.
JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!