The alltours Group with its several thousand employees is one of the largest European tour operators and stands for the principle of high-quality travel at reasonable prices - simply and quickly. We believe that travel broadens perspectives and pursue our ambitious goals with great enthusiasm. We attach great importance to an attractive working environment, a professional and informal working atmosphere and individual development opportunities for each individual.
For our head office in Düsseldorf, we are looking for the next possible date for a
Customer advisor in 24h travel service / shift work (m/f/d) - suitable for career changers
alltours head office / Full/part-time
Your area of responsibility
- Contact person for our customers with questions about the booked trip and in emergency situations by phone and email
- Processing last-minute booking changes on the outbound and return flight
- Shift work in alternating shifts: 6:00 am - 2:30 pm; 2:00 pm - 10:30 pm; 10:00 pm - 6:30 am (night shifts can be worked from home after training)
- Close cooperation with our flight department and the airlines
- Contact person for the tour guides in the destinations for questions about existing bookings
Your qualification
- Enjoy making phone calls and have good written and spoken communication skills
- Some experience in telephone and written customer service
- High quality and service orientation
- Reliability and team spirit
Our benefits
- A comprehensive induction in a training course lasting several weeks and personal support during the initial period
- A modern workplace in the heart of Düsseldorf with very good accessibility
- Performance-related remuneration (13.5 salary, additional bonus and special payments)
- Payment of Sunday, public holiday and night bonuses
- Free ticket to Germany, employee discounts on alltours trips, discounts via corporate benefits
- Further training, sports and health offers
- 30 days' vacation and additional days off for special occasions
- Interesting tasks with varied prospects
Become a part of alltours!
We look forward to receiving your complete application documents, stating your salary expectations and your earliest possible starting date, via our online application form.
alltours flugreisen gmbh
Personnel Management Head Office
Dreischeibenhaus 1
40211 Düsseldorf