For our headquarters in Eschborn, we are looking for you to join us as soon as possible as a
Customer Service Representative (m/f/d)
Permanent Position | Full-Time
Your responsibilities as a Customer Service Representative (m/f/d)
- Processing written customer communications using software solutions and automation tools
- Processing bookings, cancellations, and travel-related tasks in our tourism software solutions
- Contacting customers by phone to clarify their concerns
- Ensuring compliance with our quality standards to maintain and manage customer satisfaction despite high-volume processing
- Participating in ongoing internal training sessions on customer communication processes and the software solutions used therein
Your Profile as a Customer Service Representative (m/f/d)
- Completed vocational training
- Professional experience in written customer communication
- Enthusiasm for daily customer service with a focus on written communication, as well as phone support
- Strong technical skills in using software, Office applications, web browsers, and customer service or complaint management software
- A conscientious and meticulous approach to handling customer data
- Proficiency in spoken and written German
- Basic understanding of data protection and data security
Why us?
What We Offer
- A position at a leading tourism company with excellent future prospects
- A mid-sized company culture with diverse development opportunities, a collegial, hands-on mindset, and the freedom to make a real difference
- Attractive employee benefits, such as travel perks, a choice of subsidies for the Deutschlandticket, gym membership, daycare, or a Benefit Card, free
- company parking spaces, and much more
- Flexible work hours
- Remote work for up to 2 days per week
- Modern workplace equipment
About Us
For more than 20 years, we have been one of Germany’s leading direct tour operators; our medium-sized company is growing steadily and employs over 180 people. From our headquarters, conveniently located near Frankfurt, we offer a wide range of options to more than 400,000 satisfied guests each year: Our vacation offerings range from bus and air travel to exclusive long-distance trips and work-life balance vacations.
Interested?
Then apply via the “Apply Now” button and send us your complete application materials for the position of “Office Clerk in Written Customer Service (m/f/d),” including your salary expectations and your earliest possible start date.
If you have any questions or would like to make initial contact, please feel free to reach out to Florian Kilbinger at 06196 / 7801-371.
trendtours Touristik GmbH • Düsseldorfer Straße 9 • 65760 Eschborn • www.trendtours.de