The alltours Group, with its several thousand employees, is one of Europe’s largest tour operators and is committed to providing high-quality travel at affordable prices. We place great importance on an attractive work environment, a professional yet friendly atmosphere, and opportunities for each individual to grow and develop.
For our headquarters in Düsseldorf, we are looking for a
Head of Scheduled Flights / Ticketing (m/f/d)
Düsseldorf | On-site | Full-time
Your Challenge
You will be responsible for the Scheduled Flights and Ticketing division and will manage the operational processes related to reservations, ticket issuance, and flight services.
Your Day-to-Day Responsibilities
- Managing and further developing scheduled flight and ticketing processes
- Managing reservations, ticket issuance, rebooking, cancellations, and refunds
- Optimizing and automating ticketing workflows, PNR, and queue management
- Ensuring quality, on-time performance, and error prevention in flight fulfillment
- Integration and further development of CRS/GDS, NDC, and back-office processes
- Collaboration with airlines, procurement, product management, IT, and external service providers
- Analyzing relevant metrics and deriving concrete process improvements
Your Qualifications
- Completed training in tourism or business, ideally supplemented by a college degree
- Several years of experience in the scheduled air service, ticketing, or flight fulfillment sectors
- Experience in the technical or managerial leadership of teams
- Very good knowledge of CRS/GDS systems such as Amadeus, Galileo, or comparable solutions
- Practical experience with NDC, PNR/queue processes, as well as ticketing, rebooking, refunds, and exchanges
- Strong understanding of processes and experience in digitalization or automation
- Analytical, structured approach to work, as well as strong German and English language skills
Our Benefits
- A modern workplace in the heart of Düsseldorf with excellent accessibility
- Performance-based compensation (13.5 months’ salary, plus additional bonuses and special payments)
- Free Deutschlandticket, employee discounts on alltours trips, discounts through Corporate Benefits
- Professional development, sports, and wellness programs
- 30 days of vacation
- Interesting responsibilities with diverse career prospects
Join the alltours team!
We look forward to receiving your complete application, including your salary expectations and your earliest possible start date, via our online application form.
alltours flugreisen gmbh
Human Resources Headquarters
Berger Allee 15
40213 Düsseldorf
