The alltours Group with its several thousand employees is one of the largest European tour operators and stands for the principle of high-quality travel at reasonable prices - simply and quickly. We believe that travel broadens perspectives and pursue our ambitious goals with great enthusiasm. We attach great importance to an attractive working environment, a professional and informal working atmosphere and individual development opportunities for each individual.
For our head office in Düsseldorf, we are looking for the next possible date for a
Quality and complaints management clerk
Complaints Management (m/f/d)
alltours head office / full/part-time
Your area of responsibility
- Processing written customer complaints after the trip
- Checking refund claims in coordination with our tour guides in the destinations
- Cooperation with other departments (especially hotel purchasing, product service, legal department, travel management)
- Asserting claims against contractual partners (e.g. hotel, airline, insurance company)
- Compilation and evaluation of statistics to ensure our quality
Your qualification
- Completed vocational training as a legal assistant (m/f/d) or as a tourism clerk (m/f/d), alternatively professional experience in this field
- Excellent written and spoken communication skills
- Good knowledge of the Dutch language is welcome (not a recruitment criterion)
- High level of comprehension and willingness to learn
- Strong solution and service orientation (also in telephone customer contact)
Our benefits
- A comprehensive induction in a training course lasting several weeks and personal support during the initial period
- A modern workplace in the heart of Düsseldorf with very good accessibility
- Performance-related remuneration (13.5 salary, additional bonus and special payments)
- Payment of Sunday, public holiday and night bonuses
- free Germany ticket, employee discounts on alltours travel, discounts via corporate benefits
- Further training, sports and health offers
- 30 days' vacation and additional days off for special occasions
- Interesting tasks with varied prospects
Become a part of alltours!
We look forward to receiving your complete application documents, stating your salary expectations and your earliest possible starting date, via our Online application form.
alltours flugreisen gmbh
Personnel Management Head Office
Dreischeibenhaus 1
40211 Düsseldorf